RETCHAT iCEM provides an integrated & systematic way to reach,
engage and transform customers by integrating Digital Media and CRM into one centralized platform for Interactive Customer Engagement Management.
Allow Enterprise to retarget customers anywhere anytime by integrating offline customer database information with online behaviour insights.
Enable Enterprise to orchestrate micro-targeting program across channels towards unique segment attributes in a unified and personalised way.
Empower Enterprise to operate media exchange, loyalty incentive or data union programs with selected partners/local merchants for cross and up-selling
For any enterprise to win in a consumer-centric digital era, it is essential to be able to continuously analyze, curate, and drive customer engagement in a fast and agile way.
RetChat iCEM is designed to assist businesses to execute their digital strategy, using our flexible, scalable, data-agnostic and business-logic agnostic platform to orchestrate real-time interactive engagement, while keeping data private and governed.
To meet Enterprise digital needs today and in future, RETChat iCEM is purpose built to have 6 core strengths:
1.ONE integrated platform
2.Fast, scalable, low-cost
3.Real-time analytic-driven cross-channel interaction management
4.Business Logic agnostic across all channels
5.Either on-premise or cloud, both give Enterprise total control on data.
TV, media & mass marketing
Internet & eCommerce
Digital Media & 1:1 targeting
AR, VR & Wearable Device
Our customers have described to us five success factors as their selection criteria when evaluate and choose
the right customer engagement management solution to help them accelerate Enterprise Digital Transformation.